Returns, Exchanges and Refunds

Custom Products Refund Policy**

At CREECS Apparel Store, we take great pride in offering high-quality, custom-made products that reflect our commitment to environmental education and sustainability. Your satisfaction is important to us, and we strive to ensure that you are pleased with your purchase. However, due to the personalized nature of custom products, we have specific guidelines for refunds and returns.

Refund Eligibility

Defective or Damaged Items: If your custom product arrives defective or damaged, we will gladly offer a replacement or refund. Please contact us within 14 days of receiving your order with details and photographs of the defect or damage.

Errors in Customization: If there is an error in the customization that is our fault, we will correct it by either replacing the item or issuing a refund. Please notify us within 14 days of receiving your order and provide details of the error.

Non-Refundable Conditions

Customer Errors: Custom products that contain errors made by the customer, such as incorrect sizes, colors, or personalization details, are not eligible for refunds or exchanges. Please carefully review your order before finalizing your purchase.

Change of Mind: Custom products cannot be returned or refunded due to a change of mind. Once an order is placed, it is final and cannot be modified or canceled.

How to Request a Refund

Contact Us: If you believe your custom product is eligible for a refund, please contact our customer service team at [email/contact information] within 14 days of receiving your order. Include your order number, a description of the issue, and any relevant photographs.

Evaluation: Our team will review your request and notify you of the approval or rejection of your refund. If approved, we will process the replacement or refund promptly.

Shipping Costs

Defective or Incorrect Items: If your item is defective or we made an error in customization, we will cover the shipping costs for returning the item and sending the replacement.

Customer Errors: If the return is due to a customer error, the customer is responsible for the shipping costs.

Processing Time

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

We appreciate your understanding and cooperation. Thank you for supporting CREECS and our mission to promote environmental education through sustainable fashion. If you have any questions or concerns about our refund policy, please feel free to contact us.